PortfolioCase Study
AI — Professional Services
AI voice agent that answers calls and books appointments 24/7
Deployed a natural-sounding AI voice agent to handle inbound calls, qualify leads and book appointments outside business hours.
The challenge
Inbound calls were coming in after hours and during busy periods, leading to missed enquiries and lost appointments. The team was spending the first hour of each day returning calls that had already gone cold.
The solution
We built a voice agent connected to the existing phone line and calendar. It answers common questions, captures caller intent, qualifies leads against a simple scorecard and books slots directly. All conversations are logged and surfaced in the morning dashboard.
Results
Calls now answered outside business hours
Saved per working day
Automated scorecard and routing
“The voice agent now handles our inbound calls and bookings around the clock. It sounds natural, qualifies leads properly, and our missed-call rate went to almost zero.”
SufyanFounder