For hospitals and clinics
AI Front Desk for hospitals and clinics
An AI receptionist that answers patient calls and messages, books appointments and hands over to your staff.
The problem
If this sounds like your week, AI Front Desk was built for you.
- Phones ring unanswered during busy hours and after closing
- Front desk staff spend the day on the same five questions
- Patients who cannot get through book somewhere else
- Appointment changes and no-shows are tracked by hand
What it does
Answers inbound calls and WhatsApp messages, books and changes appointments, and passes anything complex to a person with the full context attached.
Features
Answers every call
Picks up after hours and when every line is busy, and discloses that it is an AI assistant.
Books appointments
Checks availability and books, moves or cancels slots in your calendar.
Hands over to staff
Recognises what it cannot handle and passes the patient to a person with the conversation attached.
Logs every conversation
Transcripts and outcomes are recorded so you can see what was handled.
Sends reminders
Confirms every booking and sends reminders on WhatsApp or SMS, so fewer patients miss their slot.
Daily summary for staff
Your team gets a short report of calls handled, bookings made and patients waiting for a call back.
Who it is for
- Single clinics and multi-location hospital groups
- Diagnostic centres and specialist practices
- Dental, eye and skin clinics
Proof
- ~0
- Missed-call rate
- -60 min
- Daily follow-up time
- 24/7
- Lead qualification
Common questions
- Will patients know they are talking to AI?
- Yes, we disclose it. It is required in many regions and, in practice, better received than pretending.
- Is patient data used to train AI models?
- No. We use enterprise endpoints with training disabled, or self-hosted models where required.
- What happens with a complicated call?
- The agent recognises what it cannot handle and passes it to a person with the full context attached.
- How long does it take to set up AI Front Desk?
- It depends on how many locations, users and existing records you have. After a short demo we send a written plan with a go-live date, and we move your existing data across for you.
- What does AI Front Desk cost?
- Pricing depends on the number of users, locations and features you need. You get a written quote after the demo, with setup and monthly costs shown separately and no hidden fees.
- Can it connect to the tools we already use?
- Yes. It can connect to WhatsApp, payment gateways, accounting software and your website where those tools offer an API. Every connection is listed in your proposal before work starts.
- Who owns our data?
- You do. You can export your data at any time in standard formats such as Excel or CSV. If you stop using the service, we hand your data over and delete our copies within 30 days.
Ready to try AI Front Desk?
Tell us about your business and we will show you AI Front Desk working on your own setup.